If you need help, check out these frequently asked questions. We update this page often, but if your question isn’t listed, just reach out. We’re here to help you get started with File Label Express.
Frequently Asked Questions
How do I get File Label Express software?
File Label Express runs in the cloud, so you don’t need to download anything. To get started, send us your label designs by email or through our contact form. Once we review your designs, we’ll set up your labels and email your company code so you can access them right here on our website.
How do I design a label?
Send us a photo or scan of your label, and our team will recreate it for you. We’ll make sure the design fits your needs.
Is your software secure?
Yes, our software is cloud-based and built with security in mind. We use encryption to protect your data and provide access controls so only authorized users can manage your labels. We can share details and work with your IT team if needed.
Do I have to use a PDF to print my labels?
Yes, printing uses PDF files for compatibility and security. Our software does not require access to the printers on your network. You can print as many labels as you like and use upgraded printers without any issues.
Do I have to use Adobe Acrobat Reader? Why?
Yes, please use Adobe Acrobat Reader (the free version) to print your labels. PDFs are set up to match the label die cuts. Browser viewers can scale things incorrectly, so use Acrobat Reader and print at Actual Size for the best alignment.
Do I need to pay for Adobe Acrobat?
No, you only need the free Acrobat Reader. If you don’t have it already, you can download it directly from the official Adobe website.
Can File Label Express match my filing system’s color code?
That’s our specialty! We can match any color-coding system, including custom colors.
Can I import data into File Label Express to create label batches?
Yes, you can import batches using .csv, .xls, or .xlsx files. Please keep each batch to around 600 rows. If you need large batches of over 600, please contact us for printing services.
Can File Label Express create a batch of labels based on a range of numbers?
Yes, you can create batches by entering a range, such as 1 to 500.
Can File Label Express create multiple quantities of a single label?
Yes, we can use a quantity field to create multiple labels from a single entry.
Can File Label Express use partial sheets of labels?
Yes, you can use the Start Printing At Position setting to print on partial sheets.
If I have two different designs based on a label type, can File Label Express change the label format based on a field’s value?
Yes, File Label Express can change label formats based on field values, such as Active or Inactive.
Can File Label Express print “combo” label types, such as a top tab and an end tab label, from a single entry?
Yes, we support combo label types. Check out our label products for more details.
Can File Label Express process data to create the label I need?
Of course! File Label Express can take a single entry and generate multiple label elements using our powerful processing engine.
Does File Label Express provide HTML form elements?
Yes, File Label Express lets you use dates, lists, menus, and input fields when creating labels.
Can File Label Express print on rolls of labels?
Yes, we support Zebra and other roll-type printers that use ZPL II. Our team can help you check compatibility.
Can File Label Express print and encode RFID labels?
Yes, with Zebra-compatible printers and labels, you can print and encode RFID labels for tracking.
Does File Label Express support barcode printing?
Yes, File Label Express supports both 1D and 2D barcodes on any label type.
Does File Label Express support printing QR codes?
Yes, File Label Express can print QR codes on any type of label.
Does File Label Express support other types of label printing than just file labels?
Yes, we support all kinds of print and tracking solutions. Contact us if you have other label needs.
We need a local version of File Label Express due to our IT Policy.
We offer a version you can install locally that works with network databases. Installation may need some specifications and a fee.
Will I have my own customer service representative?
Yes, every user gets a dedicated representative who is always available to help. You can contact your representative directly by email or phone, or reach our support team through the contact form on our website. We’re here to make sure you get fast, friendly help whenever you need it.